This policy explains what personal data Xervion Trading collects through this website, how we use it, and the choices you have. It applies to visitors and enquirers across all three Xervion Trading entities — Xervion Trading Limited (UK), Xervion Trading, LLC (USA), and Xervion Trading (Pvt) Ltd. (Pakistan).
When you submit an enquiry through our contact form, we collect the information you provide directly — typically your name, email address, company name, phone number, and the content of your message. We also use Google Analytics (GA4) to collect standard website usage data, such as which pages are visited and general geographic region, via cookies and similar technologies. We do not collect payment card details or other sensitive financial information through this website; any such information is exchanged separately as part of an agreed order and is not processed via this site.
We use the information you submit to respond to your enquiry, prepare quotations, and manage any resulting business relationship. We use website analytics data in aggregate to understand how visitors use the site and to improve it. We do not sell your personal data to third parties.
For visitors in the UK and EU, we process enquiry data on the basis of legitimate interest (responding to a business enquiry you initiated) and, where applicable, to take steps toward entering a contract at your request. Analytics data is processed on the basis of consent where required by applicable cookie regulations.
Our contact form is processed via Formspree, a third-party form-handling service, which receives the information you submit in order to deliver it to us. Our website analytics are provided by Google Analytics (GA4). Each of these providers processes data under their own privacy policies in addition to this one. We do not share your enquiry details with any other third party except where necessary to fulfill an order you've requested (for example, a freight or customs partner directly involved in your shipment) or where required by law.
This site uses cookies associated with Google Analytics to understand site usage. These do not identify you personally. You can control or disable cookies through your browser settings; disabling them will not affect your ability to browse the site or submit an enquiry.
We retain enquiry information for as long as reasonably necessary to manage the business relationship it relates to, and in line with any applicable record-keeping obligations for trade and tax documentation. You can request deletion of your enquiry data at any time, subject to any legal obligation we have to retain records of a completed transaction.
Depending on your location, you may have the right to request access to, correction of, or deletion of your personal data, and to object to certain processing. To exercise any of these rights, contact us at info@xerviontrading.com. UK and EU visitors also have the right to lodge a complaint with their relevant data protection authority if they believe their data has been mishandled.
Because Xervion Trading operates across the UK, USA, and Pakistan, information you submit may be accessed by our team in any of these locations in the course of handling your enquiry. We take reasonable steps to ensure your data is handled securely regardless of which office is managing your enquiry.
This website is intended for business use and is not directed at children. We do not knowingly collect personal data from children.
We may update this policy from time to time to reflect changes in our practices or applicable law. The version published on this page is the current one.
Questions about this policy or how your data is handled can be sent to info@xerviontrading.com, or via the office contact details in the footer of this site.
This page is a general summary provided for transparency and does not constitute legal advice. Given the multi-jurisdiction nature of our business (including UK GDPR and equivalent regulations elsewhere), we recommend consulting qualified legal counsel for specific data protection questions, and we periodically review this policy with our own.